Terms of Service

Last Updated: January 21, 2024

1. Acceptance of Terms

By accessing or using VaultSuite's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

VaultSuite provides enterprise communication and notification infrastructure services, including but not limited to NotificationPro and Convo Vault. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. Account Registration

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to use our services
• One account per entity unless otherwise agreed

4. Acceptable Use Policy

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Engage in unauthorized access or security breaches
• Spam or send unsolicited communications
• Use services for illegal or fraudulent purposes
• Reverse engineer or attempt to extract source code

5. Payment Terms

• Fees are charged according to your selected plan
• Payments are processed through secure third-party providers
• Subscriptions automatically renew unless cancelled
• Refunds are provided according to our refund policy
• We reserve the right to modify pricing with 30 days notice

6. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We implement appropriate security measures but cannot guarantee absolute security.

7. Intellectual Property

All content, features, and functionality of VaultSuite services are owned by us and protected by intellectual property laws. You retain ownership of your data.

8. Service Level Agreement (SLA)

• We strive for 99.9% uptime
• Scheduled maintenance will be announced in advance
• SLA credits may be available for extended outages
• See detailed SLA documentation for specifics

9. Limitation of Liability

VaultSuite shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the services. Our total liability is limited to the amount paid by you in the past 12 months.

10. Warranties and Disclaimers

Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

11. Indemnification

You agree to indemnify and hold VaultSuite harmless from any claims, damages, or expenses arising from your use of services or violation of these terms.

12. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your account at any time through your account settings.

13. Governing Law

These terms are governed by the laws of the jurisdiction in which VaultSuite operates, without regard to conflict of law provisions.

14. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiations. If unsuccessful, disputes will be resolved through binding arbitration.

15. Changes to Terms

We may modify these terms at any time. Continued use of services after changes constitutes acceptance of modified terms.

16. Contact Information

For questions about these Terms of Service:
Email: legal@vaultsuite.store
Address: VaultSuite Legal Team